At Imperial Sparkle, we are committed to sourcing our materials ethically and sustainably. We work with suppliers who prioritize responsible and fair sourcing practices, ensuring that the materials used in our products are of the highest quality and have a minimal impact on the environment. We also support small-scale artisans and craftspeople, contributing to their livelihood and preserving traditional craftsmanship. By prioritizing ethical sourcing, we can offer our customers beautiful and unique accessories with a clear conscience.

At Imperial Sparkle, we specialize in offering a wide range of handcrafted accessories, including beaded jewelry, embroidered handbags, scented candles, and home decor items. We take pride in offering a diverse selection of handcrafted items that celebrate creativity, style, and authenticity, embodying our dedication to supporting talented artisans and providing our customers with one-of-a-kind accessories that stand out in today's mass-produced market.

Imperial Sparkle presents a delightful fusion of handcrafted treasures and meticulously curated accessories. Our artisans infuse their skill and passion into every handmade piece, ensuring a unique touch of craftsmanship. Additionally, we collaborate with designers and suppliers who uphold our values of ethical production and superior quality. Whether meticulously crafted or thoughtfully sourced, each item in our collection is chosen to elevate your style with elegance and distinction.

If you live in Vancouver, you can pick up your item directly from our shop (1060 W Pender Street, Downtown, Vancouver). Please select ‘Local Pick-up’ at check-out and we will follow-up directly once your order is ready for pick-up.

Orders are shipped with Canada Post. Free shipping is offered for orders within Canada over $125 CAD*. We offer flat rate shipping within Canada for $15 and to the USA for $20. Express shipping rates and postage times are calculated at check-out based on parcel weight, dimensions, and shipping address. Please note, we are unable to ship to PO Boxes at this time. You will be responsible for any cross-border fees associated with your order. Free shipping is not applicable on select overweight/oversize items. Please see the ‘Details’ section on the product page.

Yes, you can definitely place bulk orders at Imperial Sparkle! We understand that sometimes you may need a larger quantity of accessories for events, weddings, or gifting purposes. We are happy to accommodate bulk orders for our products. Whether you are looking for a specific type of accessory in large quantities or a variety of items, we can work with you to fulfill your order. Simply reach out to our customer service team with your requirements, and we will provide you with pricing, availability, and any other necessary details to assist you with your bulk order.

To place an order with Imperial Sparkle, simply visit our website at www.imperialsparkle.net and browse our collection of high-quality accessories, including jewelry, handbags, and home-decor items. Once you have found the items you wish to purchase, select the quantity, color, and size (if applicable) and click "Add to Cart." When you are ready to complete your order, click on the shopping cart icon at the top of the page and proceed to checkout. You will be prompted to enter your shipping and billing information, as well as your preferred payment method. After reviewing and confirming your order, click "Place Order" to finalize the purchase. Once your order has been successfully placed, you will receive an email confirmation with the details of your purchase and estimated delivery date. If you encounter any issues while placing your order, our customer service team is available to assist you via email at imperialsparkle@gmail.com. Thank you for choosing and supporting Imperial Sparkle!

At Imperial Sparkle, we understand that sometimes things change, and you may need to cancel or modify your order. We strive to accommodate our customers to the best of our ability. If you need to make changes to your order, including canceling or modifying items, please contact our customer service team within 24 hours of placing your order. We will do our best to assist you with your request. Keep in mind that once an order has been processed and shipped, we may not be able to make changes. For cancellations, please note that if your order has already been shipped, we will not be able to cancel it, but you can always return the items according to our return policy. For modifications, we will do our best to accommodate you, but certain changes may not be possible depending on the status of your order. Our customer service team is ready to help, so feel free to reach out with any questions or concerns. Imperial Sparkle reserves the right to cancel an order for any reason, at any time.

We accept all major credit cards, PayPal, and other digital payment methods available through our website's payment gateway.

Taxes are charged based on the shipping address. Canadian orders will be charged provincial tax rates. US and international orders will not be charged sales tax, but may be subject to customs charges and/or duties.

Yes, at Imperial Sparkle, we are pleased to offer international shipping to our customers worldwide. Whether you are located in North America, Europe, Asia, Africa, or anywhere else, we can deliver our high-quality accessories right to your doorstep. International shipping costs will be calculated at checkout based on order weight, volume, and shipping address. Additionally, please note that customs fees, import duties, and taxes may apply to international orders, which are the responsibility of the recipient. We are unable to provide rate quotes for customs and/or duty fees as they vary by country and the goods purchased. Some oversized items aren’t eligible for international shipping. In this case, restrictions will be clearly listed on the product information page.

We want you to love what you ordered, but let us know if something is not right. Every damaged product with the original brand logo and packaging is under our warranty for up to 7 days. We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. Refund/return is initiated only WHEN the product is completely damaged or misplaced. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase and also an unboxing video. Please note that most of our products are HANDMADE by the skilled artisans and craftsmen around the globe and are made on order(on small quantity basis). As these items not MACHINE made hence two products will not be exactly same. We try to replicate as much a possible. But not two will be exactly same and that's what makes the product unique and standout from others. Sorry, we cannot accept returns on Craft Supplies, Candles and Handmade Crafts unless you receive damaged items. Items damaged in transit will be dealt with on a case by case basis. All products on Sale and Jewelries are final sale, no return, no refund and no exchange. Disclaimer : We reserve the right to charge a 20% restocking fee for returned items. YOU MUST NOTIFY US TO MAKE ARRANGEMENTS FOR RETURNS OR EXCHANGES. If you have any more questions, please don’t hesitate to contact us via email at imperialsparkle@gmail.com to receive a response within 03 business days or via chat option on our website.

A: Initiating a return for a product purchased from Imperial Sparkle is a straightforward process. First, please ensure that the item is in its original condition (saleable condition) and packaging, and that it has not been used or worn. Then, contact our customer service team within 7 days of receiving your order to request a return authorization. You can reach out to us through our website's contact form or via email at imperialsparkle@gmail.com. Return Policy Outline: Refund/return is initiated only WHEN the product is completely damaged or misplaced. Merchandise must be accompanied by the original invoice and unboxing video. Merchandise must be unused and original condition. Refunds will be applied via the original payment methods. The customer should contact us within 7 days of receiving the items. Return shipping charges will be paid by the customer. Original shipping costs are non-refundable. You agree and acknowledge that you are responsible for sending the package with all applicable tracking information or delivery receipts to confirm our delivery of the item. Imperial Sparkle shall not be responsible for providing a refund for any attempted returned items that we do not actually receive due to such an item being lost or damaged in transit. Items sent back to us without first requesting a return or our confirmation of your return request will not be accepted in each and every case. Once we receive the returned item and confirm its eligibility, we will process your refund or exchange. We strive to make the return process as seamless as possible for our customers, and we aim to provide a satisfying resolution to any issues with your purchase. Address all returns to: Imperial Sparkle 311-10499 University Drive, Surrey BC V3T 0A4 - Canada