We want you to love what you ordered, but let us know if something is not right.

 

Every damaged product with the original brand logo and packaging is under our warranty for up to 7 days.

 

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

 

Refund/return is initiated only WHEN the product is completely damaged or misplaced.

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To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase and also an unboxing video.

 

Please note that most of our products are HANDMADE by the skilled artisans and craftsmen around the globe and are made on order(on small quantity basis). As these items not MACHINE made hence two products will not be exactly same. We try to replicate as much a possible. But not two will be exactly same and that's what makes the product unique and standout from others.

 

Sorry, we cannot accept returns on Craft Supplies, Candles and Handmade Accessories (including handmade jewelry) unless you receive damaged items. Items damaged in transit will be dealt with on a case by case basis. All products on Sale and Jewelries are final sale, no return, no refund and no exchange.

 

Disclaimer : We reserve the right to charge a 20% restocking fee for returned items.

YOU MUST NOTIFY US TO MAKE ARRANGEMENTS FOR RETURNS OR EXCHANGES.

 

If you have any more questions, please don’t hesitate to contact us via email at imperialsparkle@gmail.com to receive a response within 2 business days or via chat option on our website.